At Supreme Whiskey Stones™, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day money-back guarantee on all non-custom orders. Please read the following guidelines and procedures for returning an item:
1. Eligibility for Return:
- Non-Custom Orders: All non-custom orders are eligible for return within 30 days from the date of purchase.
- Custom Orders: Please note that all custom orders, including items with personalized engravings, are final sale and cannot be returned or refunded. We take pride in providing a proof of the custom design before completing your order to ensure your satisfaction.
2. Return Process:
- To initiate a return, please contact our customer service team either by phone at (888) 576-3366 or by email at info@supremewhiskeystones.com within 30 days of receiving your non-custom order.
- Our customer service representative will guide you through the return process and provide you with a return authorization (RA) number.
- Please ensure that the item is in its original condition and packaging, with all tags and labels intact.
- Include the RA number on the return package and ship it back to us using a trackable shipping method. The shipping costs for returning the item are the responsibility of the buyer.
3. Refund Process:
- Once we receive the returned item and confirm its eligibility based on our return policy, we will proceed with the refund process.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow up to 10 business days for the refund to be processed and reflected in your account.
4. Exceptions and Exclusions:
- Custom Orders: As mentioned earlier, all custom orders, including items with personalized engravings, are non-returnable and non-refundable, except in cases of manufacturing defects or errors on our part. We take extra care to provide a proof of the custom design before completing your order to ensure accuracy.
Note: In the event that you receive a defective or damaged item, please contact our customer service team immediately. We will work with you to resolve the issue promptly.
If you have any further questions or require assistance regarding our return policy, please don't hesitate to reach out to our customer service team. We are here to help you have a positive shopping experience with Supreme Whiskey Stones™.
Thank you for choosing us as your whiskey accessory provider. Stay Safe!